Event Security / Door Supervisor

Location: Various event venues across the UK
Reports to: Event Security Manager
Please Note: This is an Ad Hoc position, successful applicants would be given the opportunity to work as and when specific jobs are available.

‍

Job Aims & Objectives:

• Ensure the safety, security, and smooth operation of events by enforcing security protocols and providing a visible security presence.
• Protect guests, staff, and property from potential threats, while offering excellent customer service to enhance the overall event experience
• Maintain order and handle emergencies with professionalism, minimising disruptions and ensuring a secure environment.

Main Duties & Responsibilities:

Event Preparation:

• Attend pre-event briefings to understand specific security protocols, emergency procedures, and layout details of the event.
• Perform security sweeps of the venue before, during, and after the event to ensure no unauthorised items or individuals are present.
• Familiarise yourself with emergency exits, first aid stations, and other critical points within the venue.

Access Control:

• Monitor entry and exit points, checking tickets, passes, and identification to ensure only authorised individuals are granted access.
• Manage crowd control at entrances, exits, and key points throughout the event to prevent overcrowding and ensure a safe flow of foot traffic.

Guest Interaction:

• Provide a welcoming and helpful presence, offering directions, answering questions, and assisting guests as needed.
• Address guest concerns or complaints professionally, escalating issues to the Event Security Manager when necessary.

Incident Response:

• Identify, monitor, and respond to any suspicious activity, unauthorised access, or potential threats swiftly and effectively.
• De-escalate confrontations and manage conflicts or disturbances discreetly to minimise impact on the event.
• Document and report all incidents, ensuring accurate and detailed records are maintained.

Emergency Management:

• Be prepared to act decisively in the event of an emergency, such as fire, medical incidents, or security breaches.
• Assist with evacuations, provide first aid, and coordinate with emergency services when required.
• Ensure all emergency procedures are followed, and that guest and staff safety is prioritised at all times.

Surveillance and Patrolling:

• Conduct regular patrols of the event area, including parking lots, backstage areas, and high-traffic zones, to deter and detect security breaches.
• Utilise surveillance equipment as needed to monitor key areas and identify potential risks.

Bag and Security Checks:

• Carry out searches of guests, bags, and personal items at entry points in accordance with event security policies.
• Ensure prohibited items are confiscated or dealt with according to venue procedures.

Collaboration with Authorities:

• Liaise with law enforcement, fire marshals, and other relevant authorities to coordinate security efforts and ensure compliance with legal requirements.
• Assist in investigations or legal proceedings by providing reports or witness statements as needed.

Customer Service:

• Maintain a high level of professionalism and courtesy in all interactions, ensuring that guests feel secure and valued.
• Support event staff in managing crowd control, seating arrangements, and other logistical aspects of the event.

Health & Safety Compliance:

• Adhere to all health and safety regulations, including those specific to the event venue, to prevent accidents and ensure a safe environment for all attendees.
• Immediately report any safety hazards or violations to the Event Security Manager.

Post-Event Duties:

• Assist in clearing the venue and ensuring all guests have safely exited the premises.
• Participate in post-event debriefings to discuss any incidents, suggest improvements, and review overall performance.

Additional Responsibilities:

• Perform any other duties as assigned by the Event Security Manager to contribute to the success and security of the event.
• Skills & Qualifications:
• Valid SIA Licence: Required for the role of Event Security Officer.

Experience:

• Previous experience in event security or a similar role is highly advantageous.
• Communication Skills: Excellent verbal communication to effectively interact with guests, staff, and emergency personnel.

Customer Service:

• Strong focus on providing a positive and safe experience for all event attendees.
• Conflict Resolution: Ability to handle difficult situations calmly and professionally, with a focus on de-escalation.

Physical Fitness:

The role requires standing for extended periods and may involve physical intervention if necessary.

Attention to Detail:

Strong observational skills to detect potential security risks and respond appropriately.

Looking for a Career in Security?

If you are looking to start a career in event security or wish to seek a new opportunity, join our UK security agency. For more information about this role or to apply, please contact us.