Dorothy House Case Study: How CR2 Security Group Supports Dorothy House
September 8, 2026
Providing specialist hospice care and support to individuals and families, Dorothy House needed to ensure its premises remained safe, secure and protected outside of operating hours.
For many organisations, securing a building at the end of the working day is one of the most important parts of their security routine.
Dorothy House operates offices and facilities that need to be securely closed and protected overnight. To provide a consistent and reliable solution, CR2 Security Group provides a professional nightly security lock-up service, ensuring the premises are checked, secured and alarmed at the end of each day.
Each evening, a CR2 Security Officer attends the premises and carries out the agreed lock-up procedure. This includes checking designated areas, securing doors and access points, ensuring the building is ready to be left unattended and setting the relevant alarm systems.
The service gives Dorothy House confidence that its premises are not simply being left at the end of the working day, they are being professionally secured by trained security personnel.
The end of the working day can create a potential vulnerability for any organisation.
Once staff have left, premises can remain unattended for many hours. Doors may need checking, alarms need setting and any unusual issues need to be identified before the building is secured for the night.
For Dorothy House, the requirement was for a reliable commercial lock-up service that could take responsibility for the final security checks each evening.
The key challenges included:
The requirement was straightforward:
When our officer leaves, the building needs to be secure.
CR2 Security Group provides Dorothy House with a dedicated nightly security lock-up service, delivered by professional security officers.
At the agreed time each evening, our officer attends the premises and follows the established site-specific procedure.
The service is tailored around Dorothy House's requirements, ensuring the appropriate checks are completed before the premises are secured and the alarm systems are activated.
Reliable nightly attendance
A CR2 Security Officer attends the premises every evening to complete the agreed lock-up procedure, providing consistency and reassurance.
Comprehensive lock-up checks
Our officers follow the agreed site instructions to check and secure designated doors, access points and areas of the premises.
Alarm setting
Once the required checks have been completed, the relevant alarm systems are set in accordance with the agreed procedure.
Final security check
The lock-up visit provides an opportunity to identify anything unusual before the premises are left unattended overnight.
If an issue is identified, it can be reported and escalated to the appropriate contact.
Professional security officers
The service is delivered by professional security personnel who understand the importance of following procedures, maintaining high standards and treating client premises with care.
Consistent procedures
Rather than relying on an employee to be the last person out of the building every evening, Dorothy House has a dedicated security officer responsible for completing the agreed lock-up process.
Security expertise
CR2 Security Group's experience across keyholding, alarm response and mobile security services means our officers understand the importance of properly securing commercial premises and identifying potential security concerns.
The nightly lock-up service provides Dorothy House with a consistent and professional approach to securing its premises.
A professional security officer attends every evening to complete the agreed lock-up procedure.
Designated doors, access points and areas are checked and secured before the officer leaves.
The relevant alarm systems are set as part of the agreed security procedure, helping protect the premises overnight.
Dorothy House employees do not need to rely on internal staff being available to complete the final lock-up and alarm-setting process.
The final security check provides an opportunity to identify and report anything unusual before the premises are left unattended.
Dorothy House can have confidence that its premises have been professionally secured at the end of each working day.
The same agreed procedure is followed each evening, providing a structured and accountable approach to the site's overnight security.
A professional security lock-up service is about much more than simply locking a door and setting an alarm.
The security officer completing the final visit is responsible for carrying out the last security checks before the building is left unattended.
That means paying attention to detail.
Our officers follow the agreed site procedures, check the required areas and access points, secure the premises and set the alarm systems.
If something doesn't look right, it shouldn't simply be ignored.
It should be identified, recorded and reported.
This approach helps turn a routine end-of-day task into a professional security process.
For Dorothy House, it means having a trained security professional responsible for the final security checks every night.
When an organisation uses a nightly lock-up service, reliability is critical.
A missed visit, unsecured door or incorrectly set alarm could potentially leave a property vulnerable overnight.
That's why CR2 Security Group places significant emphasis on professionalism, accountability and consistency.
Our officers are expected to follow the agreed site instructions and complete the required checks every time.
The objective is simple:
Turn up. Check the premises. Secure the building. Set the alarms. Report anything unusual. Leave the site secure.
It's a straightforward process — but it needs to be done properly.
Every night.
The nightly lock-up service forms part of Dorothy House's wider approach to protecting its premises.
By having a professional security officer responsible for the final security checks each evening, the organisation benefits from an additional layer of protection between the end of the working day and the start of the following morning.
A structured lock-up service can complement other security measures such as:
Together, these measures can help create a more robust approach to protecting commercial premises outside normal working hours.
Our approach isn't about simply providing a uniformed officer.
It's about providing a service that is:
Reliable. Professional. Consistent. Accountable.
Our officers represent CR2 Security Group every time they attend a client's premises, which is why we expect high standards from the people delivering our services.
For Dorothy House, that means knowing there is a professional security officer attending the premises each evening and completing the agreed lock-up procedure.
Effective commercial security starts with getting the basics right.
Lock the doors. Check the premises. Set the alarms. Report anything unusual.
But those basic steps are only effective when they are completed consistently.
CR2 Security Group provides Dorothy House with a dependable nightly security lock-up service, giving the organisation confidence that its premises are professionally secured at the end of each working day.
Our officers attend the premises, complete the agreed checks, secure the offices and set the alarm systems before leaving.
It's a simple service with an important purpose:
Helping keep Dorothy House secure overnight, every night.
If your business currently relies on employees to lock up, check the premises and set alarms at the end of every working day, a professional security lock-up service could provide greater reliability and peace of mind.
CR2 Security Group provides commercial lock-up, keyholding and alarm response services across Wiltshire, Somerset, Bath, Hampshire, Dorset and the wider South West.
Whether you require a nightly lock-up visit, keyholding and alarm response, mobile patrols or a complete out-of-hours security solution, we can build a service around your requirements.
Get in touch with CR2 Security Group to discuss your security requirements.
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