The Delta Group – Transforming Out-of-Hours Security Through Accountability and Technology for Local Print and Visual Communications Firm.

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Client Overview

Based in Melksham, Wiltshire, The Delta Group is recognised as one of the UK’s foremost specialist printing and visual communications providers, employing approximately 680highly skilled members of staff across its state-of-the-art production and distribution facilities. Serving an impressive portfolio of high-profile clients including Sainsbury’s, Disney, DFS, and John Lewis, the company delivers large-scale print, digital, and marketing solutions that are integral to major national campaigns.

Operating in a sector where precision, confidentiality, and timely delivery are paramount, The Delta Group places a strong emphasis on robust security and asset protection to ensure smooth operations and business continuity.

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The Challenge

Before partnering with our security company, Delta Group experienced ongoing issues with their previous security provider:

• Poor communication and lack of clarity around site patrols
• Zero accountability — no verifiable evidence of attendance or patrol activity
• Delayed alarm response times and inconsistent site coverage

These shortcomings created huge operational risks and uncertainty for management, leaving the business without confidence that the site was properly protected outside of normal working hours.

Delta Group needed a trusted, accountable, and proactive security partner capable of delivering measurable performance, transparency, and peace of mind.

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Our Approach

Before commencing any new contract, our team conducts a comprehensive risk and threat assessment to fully understand the site’s unique security environment.

At Delta Group, this assessment included:

• Identifying vulnerable access points and high-value areas
• Reviewing existing alarm and CCTV coverage
• Evaluating on-site health & safety and lone worker considerations

From this, we produced a set of detailed Assignment Instructions (AIs) outlining:

• Site-specific patrol routes and key checkpoints
• Emergency contact and escalation procedures
• Alarm response protocols
• Reporting requirements and communication standards

These Assignment Instructions ensure that our mobile patrol officers understand the site layout, operational expectations, and all relevant procedures before they ever step foot on-site.

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The Solution

We implemented a comprehensive mobile patrol, keyholding and alarm response package tailored to Delta Group’s operational needs.

1. Mobile Patrols

Our uniformed mobile patrol officers conduct scheduled and random patrols throughout the night and weekend periods, covering:

• Perimeter fencing and external access points
• Warehouse entrances, loading bays and fire exits
• Car parks and all external buildings

Each mobile patrol is geo-tagged and time-stamped, with activity data uploaded in real-time to our reporting system which can also be accessed instantly from our customers. The Delta Group management also receive daily security summary reports and full patrol logs after each and every visit, providing true accountability and complete transparency.

2. Keyholding & Alarm Response

We securely store site keys in line with British standards (BS7984), enabling effective key management and rapid response to any alarm activation.
Our trained officers:

• Attend the site 24/7 within industry-leading response times
• Conduct full internal and external inspections
• Reset alarms and secure the premises
• Provide an instant comprehensive incident report through our customer portal following each response

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Results

Since implementing our security service, Delta Group has benefited from:

• Zero security breaches since contract commencement
• Full transparency and accountability through patrol reports and attendance verification
• 100% attendance to all alarm activations
• Improved compliance with insurer and client audit requirements

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Summary

Our partnership with Delta Group demonstrates how a structured, intelligence-led approach to security — starting with a thorough risk assessment and supported by transparent reporting — delivers measurable improvements in site protection and accountability.

Through technology-backed mobile patrols, rapid alarm response, clear communication, and transparency, we’ve helped Delta Group achieve a new standard of out-of-hours security that is fully accountable giving them total piece of mind.

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Why choose CR2 Security Group – Expert Security Services Across Wiltshire, Somerset, Dorset & Hampshire

CR2 Security Group is a trusted provider of professional security services across Wiltshire, Somerset, Dorset, Hampshire, and beyond. We deliver tailored security solutions designed to protect your business, staff, and assets, giving you complete peace of mind.

Our experienced team works with organisations across a wide range of sectors, including education, healthcare, logistics, retail, construction, corporate offices, hospitality, and public services. With deep knowledge of the unique challenges in each industry, we provide proactive, responsive, and highly reliable security solutions.

Partner with us for a security service you can trust—professional, local, and committed to your safety.

Call 0330 1339142 or email office@cr2security.com today to speak with one of our expert security advisors and learn how we can safeguard your business.

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